Refund & Cancellation Policy
Last Updated: October 3, 2026
This Refund & Cancellation Policy explains how subscription cancellations, refunds, and related payment matters are handled for RC School Online Information System (RCSOIS).
1. Subscription Cancellation
Customers may request cancellation of their RCSOIS subscription at any time.
Cancellation requests should be submitted through the appropriate account or subscription management process, or by contacting RCSOIS support.
Unless otherwise stated in a specific subscription agreement, cancellation will normally take effect at the end of the current paid billing period.
2. Refunds
Subscription payments are generally non-refundable once a billing period has started, except where a refund is required by applicable law or approved by RCSOIS on a case-by-case basis.
Examples of circumstances that may be considered for a refund include:
- Duplicate payments
- Incorrect charges caused by a technical or billing error
- An unauthorized transaction that can be verified
- Other exceptional circumstances approved by RCSOIS
3. Free Trials and Promotional Offers
Where RCSOIS provides a free trial or promotional subscription, the applicable trial or promotional terms will be communicated at the time of registration.
Unless otherwise stated, promotional offers have no cash value and cannot be exchanged for cash.
4. Automatic Renewal
Where a subscription is configured for automatic renewal, the subscription may renew at the end of each billing period according to the selected plan.
Customers are responsible for cancelling their subscription before the next billing date if they do not wish to continue the service.
5. Failed Payments
If a subscription payment fails, RCSOIS may restrict or suspend access to paid features until the outstanding payment is successfully completed.
Customers may be responsible for any applicable charges associated with failed or reversed payments imposed by their payment provider.
6. Cancellation Due to Policy Violations
RCSOIS may suspend or terminate an account where a user or organization violates the Terms & Conditions, engages in fraudulent activity, or misuses the platform.
Unless otherwise required by law, termination resulting from a violation of our Terms & Conditions may not qualify for a refund.
7. Refund Processing
Where a refund is approved, it will normally be returned through the original payment method where possible.
The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
8. Change of Subscription Plan
Customers may be permitted to upgrade or downgrade their subscription depending on the available plans and billing arrangements.
Any price adjustments, credits, or changes resulting from a plan change will be handled according to the applicable subscription terms.
9. Data After Cancellation
After cancellation, access to the account and stored information may be restricted according to the applicable subscription terms and RCSOIS data-retention practices.
Schools should export or request copies of important records before their subscription expires or their account is terminated.
10. Exceptional Circumstances
RCSOIS may review refund requests involving exceptional circumstances on a case-by-case basis. Approval of one refund does not create an obligation to approve similar requests in the future.
11. How to Request a Refund
To request a refund or report a billing issue, contact:
RC School Online Information System (RCSOIS)
Website: rcsois.com
Calls: +233 248 100 884
WhatsApp: +233 597 424 849
Email: info@rcsois.com
Please include the account or school name, transaction reference, payment date, and reason for the request where applicable.
12. Policy Updates
RCSOIS may update this Refund & Cancellation Policy when necessary. The latest version will always be published on this page with the applicable Last Updated date.