Privacy Policy

Last Updated: October 2, 2026

Welcome to RC School Online Information System (RCSOIS). Your privacy is important to us. This Privacy Policy explains how RCSOIS collects, uses, stores, and protects information when you use our website, school management platform, mobile applications, and related services.

By using RCSOIS, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use RCSOIS, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Residential or mailing address
Date of birth
Gender
Profile photo
Student identification or admission number
Parent or guardian information

School Information

Schools using RCSOIS may enter information relating to:

Students
Parents and guardians
Teachers and staff
Classes and subjects
Attendance records
Examination and academic results
School fees and payment records
Admissions and enrollment information
School announcements and other administrative records

Account Information

When you create an account, we may collect:

Username
Email address
Password
Account type or role
School affiliation

We do not store passwords in plain text. Passwords should be securely encrypted or hashed within our systems.

2. How We Use Information

Information collected through RCSOIS may be used to:

Create and manage user accounts
Manage student and staff records
Process admissions and enrollment
Manage school fees and payments
Record attendance
Manage examinations and academic results
Send school-related notifications and announcements
Provide customer and technical support
Improve our services and platform
Maintain the security and reliability of the system
Prevent unauthorized access, fraud, and misuse
Comply with applicable legal and regulatory requirements

3. School-Provided Information

Schools using RCSOIS are responsible for the information they enter into the platform and for ensuring that they have the appropriate authority or consent to collect and process personal information.

Schools should provide users with any additional notices required by applicable laws and regulations.

4. Information Sharing

We do not sell users' personal information.

Information may be shared only where necessary to provide our services, operate the platform, comply with legal requirements, or protect the security and rights of RCSOIS and its users.

For example, information may be shared with trusted service providers that assist with:

Hosting and cloud infrastructure
Email and SMS notifications
Payment processing
Technical support
Security and system monitoring

Such providers should only receive information necessary to perform their services.

5. Payment Information

Where payments are made through RCSOIS, payment transactions may be processed by third-party payment providers.

RCSOIS may receive transaction details such as payment status, transaction reference, amount, and date. Full payment card details should be handled directly by the applicable payment provider and not stored by RCSOIS unless specifically required and lawfully permitted.

6. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, loss, or misuse.

However, no online system can be guaranteed to be completely secure. Users should protect their login credentials and notify their school administrator or RCSOIS if they suspect unauthorized access to an account.

7. Data Retention

We retain information for as long as necessary to provide our services, maintain school records, fulfill legitimate business requirements, resolve disputes, comply with legal obligations, and enforce our agreements.

Schools may have their own retention requirements for student and academic records.

8. User Rights

Depending on applicable law, users may have rights regarding their personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion where legally permitted
Request restriction of certain processing
Object to certain uses of personal information
Withdraw consent where processing is based on consent

Requests concerning school records may need to be directed to the relevant school or authorized administrator.

9. Cookies and Similar Technologies

RCSOIS may use cookies and similar technologies to:

Keep users logged in
Remember preferences
Improve website functionality
Monitor system performance
Enhance security
Understand how users interact with our platform

Users can manage cookies through their browser settings. Disabling certain cookies may affect some platform functionality.

10. Children's Information

RCSOIS is a school management platform and may process information relating to students who are minors.

Such information is generally provided and managed by schools, parents, guardians, or authorized personnel. Schools are responsible for ensuring that the collection and processing of student information complies with applicable laws and requirements.

11. Third-Party Services

RCSOIS may integrate with third-party services such as payment gateways, communication providers, cloud hosting providers, analytics services, and other technology providers.

These third parties may have their own privacy policies governing information they process.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When changes are made, the updated policy will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:

RC School Online Information System (RCSOIS)
Website: rcsois.com
Calls: +233 248 100 884
WhatsApp: +233 597 424 849
Email: info@rcsois.com

By using RCSOIS, you acknowledge that you have read and understood this Privacy Policy.